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terms & conditions
Legal Terms
1. DEPOSIT
An initial non-refundable retainer of 50% of the total cost is required to confirm and hold a reservation (25% for orders of $1,000 and above).
1.2 Your spot on the date of your event may be issued to another client in the event
your deposit is not received.
2. FINAL PAYMENT
Total amount is due in full 7 days prior to the fulfillment/pick up date (four weeks prior for wedding orders).
2.2 We must receive the balance by 5 pm on the due date indicated to begin working on your order. Failure to do so will result in a cancelation of the order, contract will be null and void, and retainer will not be refunded.
2.3 We are not obligated to remind you about payment of the final payment within
the specified period.
2.4 The Balance due date is the final date for any cancelation or changes to the event date, size, style or flavors of the cake or desserts.
3. LAST MINUTE ORDERS
A rush fee will be added to orders placed within 72 hours of the expected fulfillment date. (within 7 days for order over $150)
4. CANCELATION/REFUNDS
Cancellations received after the balance due date will not be subject to refund.
4.2 In no event shall we be required to refund any payment charged for any Order. The
sole remedies available to you in the event you cancel the order, or your event is
postponed or rescheduled, is a credit on future orders placed within a year from the original order date indicated on the original invoice.
5. SICKNESS
You acknowledge that Aliyah has the right to cancel the order in the event she
becomes ill or has a family emergency. The Client will be contacted and informed as soon as humanly possible. In addition to that the Client will receive a
refund ONLY in such a circumstance.
6. COLOR MATCHING, ARTIST DESIGN AND DESIGN CHANGE
In the course of designing the cake reserve the right to exercise artistic license and make last minute changes if necessary, in order to guarantee the structural, visual, and creative integrity of a cake or dessert.
6.1 As you are aware, photos for inspiration are welcome. However, Aliyah cannot do
exact replications of the designs requested from another cake artist.
7. SERVING SIZE
Aliyah Bakes and Creates is not responsible for cake serving shortage.
8. PACKAGING
At Pick up, your cake will be boxed up and secure for travel to your destination.
Please make sure your vehicle has room and a flat surface to sit the cake box down.
9. PICKUP/DELIVERY
Delivery is available for cake orders of $500 and up depending on Aliyah Bakes and Creates’ availability. Delivery fee starting at $25 plus pricing based on location ($2 per mile for the 1st 20 miles and $4 per mile for all additional miles, up to 50 miles, plus any tolls). All other orders must be picked up from Central Islip, NY by the client or a representative.
9.1 We are not responsible for any damage to the cake or desserts after delivery or pickup is complete. You are responsible for providing an appropriate and secure table and environment with an optimal room temperature of 75 degrees or below.
9.2 You or your representatives elected to pick up and set up your cake or desserts assume all liability and responsibility for the condition of the cake or desserts once they leave our possession.
10. EQUIPTMENT DETAILS
If your cake requires equipment such as cake stands, clear tiers, floating tiers etc, in addition to the rental fee, a security deposit is required in order to ensure safe return of the equipment. If the equipment is returned by the due date (7 days after order fulfillment date) in its original condition, the security deposit will be returned in full. The security deposit is forfeit if equipment is not returned by Equipment Return Date indicated on the invoice.
10. LIMITATION OF LIABILITY
In no event will we be liable to you for any indirect, direct, incidental, special,
consequential or punitive damage arising out of or relating to the cake once it leaves
Jessica’s or the staff’s possession.
11. APPLICABLE LAW
You agree that the laws of the State of New York without regard to principles of conflict
of laws; will govern these Terms and any dispute of any sort that might arise
between you and us.
12. DISPUTES
12.1 You are required to conduct your own due diligence and proceed with caution
when making your orders.
12.2 We encourage you to try and settle conflicts with us by mutual communication.
If for any reason this fails, you can seek judgment from any competent Court of law
in the State of New York.
13. INDEMNIFICATION
You agree that you will be responsible for your involvement with us when seeking
our services, and you agreed to defend and indemnify us from and against every
claim, liability, damage, loss and expense including reasonable attorneys’ fees and
costs, arising out of or in any way connected with the cake that you order.
14. AMMENDMENTS
We may amend the Terms at any time. The revised version will be effective at the
time we post it. If we change the Terms in a way that reduces your rights or
increases your responsibilities, we will provide you with a notification.
15. DISCLAIMERS
You are acknowledging & responsible for all NON-TOXIC items used for structure, decoration, or any other purpose on your dessert
15.2 Highlighter dust & disco dust are non-toxic but are not edible! They are used for
enhancing decoration only.
15.3 In choosing to have fresh flowers arranged on your cake, you acknowledge that
fresh flowers are not food products, and may be toxic or contain pesticide/herbicide,
residues, dirt, insects, and/or other contaminants. However, all responsibility for the
freshness, color, overall condition, and cleanliness of the flowers rests with you.
16. NUT PRODUCTS
Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
17. ALLERGY RESPONSIBLE
You understand that is your responsibility to inform Aliyah prior to booking the order
if there are any allergy concerns and order accordingly.
18. ENTIRETY
These Terms, together with any other materials referenced in or expressly made a
part of these Terms, constitutes the final and entire Agreement between you and us.